6tk10 Privacy Policy

1 Introduction & Scope

This Privacy Policy ("Policy") describes how 6tk10 ("we", "us", "our", "the Platform") collects, uses, stores, and protects the personal data of users ("you", "your", "User", "Player") who access or use the 6tk10 website at https://6tk10.io and all associated services, including the sportsbook, live casino, slot games, wheel games, fishing arcade, VIP loyalty programme, and customer support channels.

This Policy applies to all personal data processing activities conducted by 6tk10 in connection with the delivery of its services to users based in Bangladesh and elsewhere. It is intended to be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated by reference.

By accessing the 6tk10 platform, registering an account, or using any feature of the service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must discontinue use of the platform immediately.

2 Data We Collect

2.1 Data You Provide Directly

We collect personal data that you voluntarily provide to us when you interact with the 6tk10 platform, including:

• Registration data: Full legal name, date of birth, email address, mobile phone number, and residential address submitted when creating a 6tk10 account.
• Verification documents: Government-issued identity documents (National ID, passport, driving licence), proof of address, and payment method ownership documents submitted as part of KYC verification.
• Financial data: Mobile wallet numbers (bKash, Nagad, Rocket, Upay), bank account details, and transaction records associated with deposits and withdrawals processed in Bangladeshi Taka (৳).
• Communications data: Messages, queries, and complaint details submitted via live chat or email to [email protected].
• Preference data: Account settings, marketing preferences, responsible gaming limits, and other user-configurable options.

2.2 Data Collected Automatically

When you access the 6tk10 platform, certain technical and usage data is collected automatically through cookies, server logs, and similar technologies:

• Technical data: IP address, device type and model, operating system version, browser type and version, screen resolution, and time zone setting.
• Usage data: Pages viewed, games played, bets placed, session start and end times, click-through paths, search queries within the platform, and feature interactions.
• Session data: Authentication tokens, session identifiers, and CSRF protection tokens used to maintain secure, authenticated sessions.

2.3 Data From Third Parties

In certain circumstances, 6tk10 may receive personal data about you from third parties, including:

• Identity verification and KYC service providers who assist in verifying the authenticity of identity documents and confirming that you meet the 21+ age requirement.
• Payment processors (bKash, Nagad, Rocket, Upay, and banking partners) who provide transaction confirmation data necessary to credit or debit your 6tk10 account.
• Fraud prevention partners who provide risk signals and device fingerprinting data to assist in detecting and preventing fraudulent activity on the platform.

3 How We Use Your Data

6tk10 uses your personal data for the following purposes:

• Account administration: Creating, managing, and maintaining your 6tk10 account, including processing login requests, managing account settings, and handling account closures.
• Identity verification: Verifying that you are at least 21 years of age and that the personal details you have provided are accurate, in accordance with our responsible gaming and KYC obligations.
• Payment processing: Processing your deposits and withdrawal requests in Bangladeshi Taka (৳) via bKash, Nagad, Rocket, Upay, and partner banks, and maintaining accurate financial transaction records.
• Service delivery: Providing access to the 6tk10 sportsbook, live casino, slots, wheel games, fishing arcade, and VIP loyalty programme, and personalising your in-platform experience based on your usage patterns.
• Security and fraud prevention: Detecting, investigating, and preventing fraudulent transactions, account takeovers, bonus abuse, and other forms of prohibited conduct, using both automated systems and manual review.
• Responsible gaming monitoring: Monitoring your gambling activity to identify patterns that may indicate problem gambling behaviour, and enabling the responsible gaming tools (deposit limits, self-exclusion, cooling-off periods) available in your account settings.
• Legal compliance: Meeting our anti-money-laundering, counter-financing-of-terrorism, and know-your-customer obligations, and cooperating with any lawful request from a competent authority.
• Customer support: Responding to your support queries, resolving complaints, and maintaining records of correspondence to support dispute resolution.
• Service improvement: Analysing aggregated usage data to identify technical issues, improve platform performance, and develop new features and product offerings.
• Marketing communications: Sending promotional offers, bonus notifications, and news about 6tk10 — but only where you have explicitly opted in to receive such communications. You may withdraw your marketing consent at any time by adjusting your account notification preferences or contacting [email protected].

4 Legal Bases for Processing

6tk10 processes personal data only where a valid legal basis exists for doing so. The principal legal bases on which we rely are:

• Contractual necessity: Processing required to perform our contract with you — i.e., to deliver the 6tk10 service, process payments, and administer your account. Without this processing, we cannot provide the service.
• Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money-laundering legislation, know-your-customer requirements, and any lawful order from a competent regulatory or law enforcement authority.
• Legitimate interests: Processing that is necessary for our legitimate business interests — including fraud prevention, platform security, service improvement, and responsible gaming monitoring — provided that such interests are not overridden by your fundamental rights and freedoms.
• Consent: Where processing is based on your consent (for example, for marketing communications or the use of non-essential analytics cookies), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

5 Data Sharing & Disclosure

5.1 Service Providers

6tk10 shares personal data with carefully selected third-party service providers who assist in delivering the platform, subject to strict contractual data processing agreements. These include payment processors (bKash, Nagad, Rocket, Upay, and banking partners), KYC and identity verification providers, cloud infrastructure and hosting providers, fraud detection and security service providers, and customer support platform operators. All service providers are contractually prohibited from using your data for any purpose other than the specific service they provide to 6tk10.

5.2 Game Providers

To facilitate your participation in games supplied by third-party game studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and SA Gaming — certain technical data (such as your session token, player ID, and game session details) is transmitted to the relevant game provider's system. This data sharing is limited to what is strictly necessary to load and play the game, and game providers are not permitted to use this data for independent marketing or profiling purposes.

5.3 Legal Disclosures

6tk10 may disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other governmental authorities where required to do so by applicable law, court order, or lawful regulatory direction. In such cases, 6tk10 will disclose only the minimum data necessary to satisfy the legal obligation and, where legally permissible, will notify you of the disclosure.

5.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or substantially all of the assets of 6tk10, your personal data may be transferred to the relevant successor entity as part of that transaction. You will be notified of any such transfer and any material change to data processing practices that results from it before it takes effect.

6 Data Retention

6tk10 retains your personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, or for as long as required by applicable law. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account's active status, plus a minimum of five (5) years following account closure, in accordance with anti-money-laundering statutory retention requirements.
• Financial transaction records: Retained for a minimum of seven (7) years following the date of each transaction, in line with standard financial record-keeping obligations.
• KYC and verification documents: Retained for the duration of your account, plus five (5) years post-closure.
• Customer support correspondence: Retained for three (3) years following the closure of each support case, to support dispute resolution and service quality review.
• Technical and usage logs: Retained for a maximum of twelve (12) months in active storage, after which they are either anonymised for aggregated analytics or securely deleted.
• Marketing preference data: Retained until you withdraw your marketing consent, at which point your data is removed from active marketing lists within 10 business days.

When personal data is no longer required for any retention purpose, it is securely deleted or irreversibly anonymised in accordance with 6tk10's data deletion procedures.

7 Cookies & Tracking Technologies

7.1 What Cookies We Use

6tk10 uses the following categories of cookies and similar technologies on the platform:

• Strictly necessary cookies: Required for the platform to function correctly. These include session authentication cookies, CSRF protection tokens, and load-balancing cookies. These cookies cannot be disabled without preventing you from using the platform.
• Functional cookies: Remember your preferences and settings (such as preferred language, display settings, and responsible gaming limit configurations) to personalise your experience across sessions.
• Analytics cookies: Collect anonymised or pseudonymised data about how users interact with the platform — such as which pages are visited most frequently and where users encounter errors — to help us improve the service. This data is never linked to your identity.
• Security cookies: Used to detect suspicious activity, prevent account takeover attempts, and support our fraud detection systems.

7.2 What We Do Not Use

6tk10 does not use third-party advertising cookies, cross-site tracking pixels, behavioural retargeting cookies, or social media tracking cookies of any kind. We do not share cookie-derived data with advertising networks or data brokers.

7.3 Managing Cookies

You may manage non-essential cookies through your browser settings. Most modern browsers allow you to view, delete, and block cookies on a per-site or global basis. Please note that disabling functional or analytics cookies may affect the quality of your experience on the 6tk10 platform, but will not prevent you from accessing core features.

8 Data Security

6tk10 implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security programme includes:

• 256-bit SSL/TLS encryption for all data in transit between your device and 6tk10 servers
• AES-256 encryption for sensitive data stored at rest, including identity documents and financial records
• Multi-factor authentication options available to all registered users, strongly recommended for account protection
• Role-based access controls ensuring that 6tk10 staff can only access personal data where their specific job function requires it
• Continuous automated monitoring of server infrastructure for intrusion attempts, anomalous access patterns, and malicious activity
• Regular independent security audits and penetration testing by qualified third-party security professionals
• Secure, access-controlled data centres with physical security protocols including biometric access controls and 24/7 CCTV monitoring

Despite these measures, no online platform can guarantee absolute security. In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, 6tk10 will notify affected users within 72 hours of becoming aware of the breach, in accordance with applicable data breach notification obligations.

9 Your Privacy Rights

As a 6tk10 user, you have the following rights in respect of your personal data. To exercise any of these rights, please contact [email protected] with the subject line "Privacy Rights Request". We will acknowledge your request within 48 hours and provide a substantive response within 30 calendar days.

• Right of access: You may request a copy of all personal data that 6tk10 holds about you, together with information about how it is used and with whom it has been shared.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it.
• Right to erasure: You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where it has been unlawfully processed. This right is subject to legal retention obligations — we will always explain any applicable restriction clearly.
• Right to restriction of processing: You may request that we restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to data portability: Where processing is based on your consent or on contractual necessity, and is carried out by automated means, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to object: You may object to the processing of your personal data where that processing is based on our legitimate interests. We will cease that processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

10 International Data Transfers

6tk10 operates as an offshore platform. Accordingly, your personal data may be transferred to and processed in countries outside Bangladesh, including the jurisdiction in which 6tk10's servers and service providers are based. These countries may have data protection laws that differ from those in Bangladesh.

Where personal data is transferred internationally, 6tk10 ensures that appropriate safeguards are in place to protect your data, including contractual data processing agreements with receiving parties that incorporate standard data protection clauses. By using the 6tk10 platform and accepting this Privacy Policy, you consent to such international transfers of your personal data, subject to the safeguards described.

11 Children & Minors

The 6tk10 platform is strictly for individuals aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been collected from an individual under 21, we will immediately close the associated account, delete the data, and return any deposited funds to the original payment source, net of any withdrawals already processed.

If you believe that a minor has registered a 6tk10 account, please report this to us immediately at [email protected]. We take underage gambling extremely seriously and will act on all such reports without delay.

12 Third-Party Links & Services

The 6tk10 platform may contain references to or integrations with third-party services — notably the game providers whose titles are accessible within the casino section (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, SA Gaming, and others). When you access a game supplied by a third-party provider, certain technical data (your player session token and game session details) is transmitted to that provider's systems in order to load and run the game.

6tk10 is not responsible for the privacy practices of third-party game providers or any other third party referenced on the platform. We recommend that you review the privacy policies of any third-party service you interact with independently of 6tk10.

13 Amendments to This Policy

6tk10 reserves the right to amend, update, or replace this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. Where material changes are made, we will notify registered users via email or a prominent on-platform notification at least 7 days before the changes take effect.

Minor amendments — such as typographical corrections or clarifications that do not substantively alter your rights — may take effect immediately upon publication. The date of last revision is displayed at the top of this page. Your continued use of the 6tk10 platform following the effective date of any amendment constitutes your acceptance of the revised Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how 6tk10 protects your personal data.

14 Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or the way in which 6tk10 handles your personal data, please contact our data protection team using the following channels:

• Email: [email protected] — use the subject line "Privacy Policy Query" or "Privacy Rights Request" for fastest routing
• Live Chat: Available 24/7 directly within the 6tk10 platform after logging in to your account
• Response Time: Email acknowledgement within 48 hours; substantive response to privacy requests within 30 calendar days; live chat within 60 seconds

Our support team is available around the clock in Bangladesh Standard Time (BST, UTC+6), ensuring that players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar can reach us at any hour.

If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction. 6tk10 is committed to resolving all privacy complaints fairly and transparently, and we will cooperate fully with any such authority.